Hello Mastering EI Participants! Here are all the files that were referred to in the course. Please feel free to use anyway you like. All I ask is that you acknowledge the source.

As this last one is owned by MHS Inc., please use carefully. There is one section that was designed for you to use in a presentation, however, the remainder is only, of course, for your reference. Please see to login to your account for the “Resource Library” for many additional resources.

  1. EQ-i 2.0/EQ-360 2.0 Certification Course Power Point Presentation

Video Clips

Malcolm in the Middle Parking Lot Scene – where the two women completely lose all emotional management and start a demolition derby: on Youtube →

Validation – where a parking attendant simply pays attention (empathy):  on Vimeo (long version) →

Girl Who Forgot the Words – where Maurice Cheeks helps Natalie Gilbert through the national anthem (find at on Youtube →

Herding Cats – the famous EDS commercial – great for talking about the stresses and demands of the workplace in a humourous way on Youtube →

Evolution – this is the Dove commercial ( which points out the negative effect of ‘perfect’ images on how girls and women see themselves and how it impacts on Self Regard on Youtube →

Christian the Lion – just plain makes you cry ;-) Saw the whole documentary on an airplane once – awesome story. on Youtube →

Johnny the Bagger – this’ll make you cry too, but it’s great to use where ‘service’/customer service is the focus on Youtube →


If you have a suggestion for a resource you would like to see shared here, let us know.